Our Policy

Exchange policy

Please take note : Since all MCV customers can listen in advance to song extracts in MP3's for every recordings, there is no exchange policy offered for any purchased CD's or Albums. But, should there be any proven defectuosity, the CD or Album should then be returned to MCV/LUC GINGRAS, mentioning the nature of the CD or Album defectuosity, this, within (10) daysof the day of expedition. It will be with joy that MCV/LUC GINGRAS will send back the same Title Album, or item or product, which was at first purchased.

Mailing policy

All orders made " online " is sent, according to our MCV mailing policy, or the same day as received, or within the two (2) or three (3) days following the order online. The delay of arrival of the order depends after on the effectiveness of Canada Post Services, and upon the customers' choices of Canada Post' Services applied to it. (ex : ordinary post or express post etc ) Take note also : C.O.D. sales non applicable.

MP3

There will be No REFUND or EXCHANGE granted for any order of MP3, after the download has been registered, and this, for any given reason.

It is forbidden to sell, resell, copy or distridute any titles of the artists’ song offered on this web site on MP3 format (or any other format), downloaded from the www.lucgingras.com web site. Doing so is against the international, is a criminal offence, and is passible to lawsuits according to the laws of international artistic copyrights.